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Joka Room Casino Privacy Policy

Joka Room Casino (“Joka Room”, “we”, “us”, or “our”) is committed to protecting your personal data and ensuring transparency in how your information is collected, used, and safeguarded when you access or use jokaroom-aus.com.

By using this website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Joka Room Casino is an online gaming platform accessible via jokaroom-aus.com, operating under an international gaming licence issued by the Government of Curaçao.

We act as the data controller responsible for processing your personal information in accordance with applicable data protection laws, including the Australian Privacy Act 1988 and relevant international standards.

2. Information We Collect

We may collect and process the following categories of data:

Personal Information

  • Full name
  • Date of birth
  • Residential address
  • Email address
  • Phone number

Technical Data

  • IP address
  • Device type and operating system
  • Browser type and version
  • Login data and session activity

Financial Data

  • Payment method details (cards, e-wallets, crypto where applicable)
  • Transaction history (deposits and withdrawals)

Gaming & Behavioral Data

  • Gameplay activity and betting history
  • Preferences and usage patterns
  • Participation in promotions and bonuses

Verification Data

  • Identity documents (ID, proof of address)
  • KYC and AML verification data

3. How We Use Your Information

Your data is used to provide secure and efficient casino services, including:

  • Creating and managing your player account
  • Processing deposits and withdrawals
  • Verifying identity (KYC/AML compliance)
  • Providing customer support
  • Delivering bonuses and promotions
  • Improving website functionality and performance
  • Detecting and preventing fraud or abuse
  • Complying with legal and regulatory obligations

Marketing communications are only sent with your consent, and you may opt out at any time.

4. Legal Basis for Processing

We process personal data based on:

  • Contractual necessity – to provide gaming services
  • Legal obligations – including AML/CTF compliance
  • Legitimate interests – fraud prevention, security, and analytics
  • User consent – for marketing and non-essential cookies

5. Cookies and Tracking Technologies

Joka Room Casino uses cookies and similar technologies to enhance your experience.

Types of Cookies:

  • Essential Cookies – required for website functionality
  • Analytics Cookies – help us understand user behaviour
  • Marketing Cookies – deliver relevant promotions (with consent)

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect certain site features.

6. Sharing of Information

We may share your data with trusted third parties where necessary:

  • Payment providers and financial institutions
  • Identity verification and anti-fraud services
  • IT, hosting, and technical support providers
  • Marketing and analytics partners (with consent)
  • Regulatory authorities where required by law

We do not sell your personal data to third parties.

7. International Data Transfers

Your information may be transferred and processed outside your country of residence, including jurisdictions in Europe or other regions.

All transfers are conducted with appropriate safeguards to ensure your data remains protected in line with applicable laws.

8. Data Retention

We retain personal data only as long as necessary:

  • Account data: up to 5 years after account closure
  • Transaction data: up to 7 years (financial regulations)
  • Technical data: up to 2 years

Data is securely deleted or anonymised once retention periods expire.

9. Data Security

We implement strict security measures, including:

  • SSL encryption for all data transmissions
  • Secure servers and encrypted databases
  • Restricted access to personal data
  • Continuous monitoring and security audits

10. Your Rights

Depending on applicable laws, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, please contact our support team via the website.

11. Responsible Gaming & Age Restrictions

Joka Room Casino services are strictly intended for individuals aged 18 and over. We do not knowingly collect data from minors.

12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page. Continued use of the website constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, please contact our support team via.

Joka Room Casino is committed to maintaining the highest standards of data protection, transparency, and responsible gaming.

Effective Date: 1 January 2025

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